Benchmark · 2025
State of Frontline Leadership
The readiness, workload, and support systems of the managers closest to the work.
Key Findings
- 01
Frontline leaders spend 61% of their week on work their teams could own.
- 02
Ownership language in team norms predicts lower voluntary turnover.
- 03
One hour of weekly coaching yields measurable quality gains within a quarter.
Methodology
Findings are drawn from original instruments fielded by The Center for Next Generational Leadership™ across executives, managers, and frontline employees in 25 industries. Data is weighted by organization size, sector, and geography, with full methodology and instrument wording released alongside each edition.